![]() I feel that I have been ripped off and that this has been a bait and switch situation and that it is completely illegal to charge someone for an alarm system that is not fully functioning for all of this time. I have absolutely no confidence in this company and I am sorry that I ever switched to Brinks being treated the way that I was tonight. It is absolutely disgusting the way that I have been treated tonight and I am told that there is no one to talk to until Monday. Should anything happen to my home or should there be a break in, I am putting you on notice that my house is not fully set up, even though I have been paying for this service for all of this time and I will hold brinks responsible. This means that my home is still not fully alarmed. I am also told that I have to sit home the entire day and you can’t even give me a window of time when someone can come out. I am told the earliest that anyone can get out here to see what’s going on is almost 3 weeks from now. You have workers who are unable to help and who put me on hold for extended periods of time and then hang up the phone. I have been treated horribly tonight, and I have wasted hours trying to find out what is going on. You have been dishonest in your representation to me and have not provided the services I have paid for and this is reason enough for me to ask that my refund take place immediately for all charges paid to date. This is a bait and switch situation, and this is a complete failure to properly install an alarm that I have paid for. In either case, there are multiple windows in my house that are not set up. ![]() I am sickened to find out that after 14 months of service, that I have never had a fully functioning alarm system, because when you set up my alarm system, you failed to put working sensors on all of the windows or set them up properly. I decided to test some of the windows with a technician, and I found out that several of my windows were never even set up on my alarm system. I tried to install a sensor today because of a broken sensor, and I pay for insurance on this account. I have spent the last 2 1/2 hours on the phone with Brinks today and I have been hung up on, and no one has assisted me as you will find out when you listen to the recordings. This is a formal complaint with an expectation that I will be refunded for all charges over the last 14 months from this company. On Mar 4, 2023, at 7:41 PM, Linda Gonzalez wrote: What is worse, is your refusal to even call me back. What a terrible company and your illegal activity and basic theft of money for services is disgusting. I want a full refund of all money paid and want my contract cancelled immediately. ![]() No one has contacted me or returned my call on Monday or Tuesday. On Mar 8, 2023, at 6:24 AM, Linda Gonzalez wrote: Where can I file for arbitration on this account if you are refusing to respond or assist me? On Mar 8, 2023, at 7:08 AM, Linda Gonzalez wrote: I was promised a return call and never got it. I have paid for an alarm system that has never been fully set up. This complete lack of customer service is appalling. I was told only 5 doors/windows of over 20 are connected to the alarm panel. I have now paid for 13 months for an alarm system that was never set up. There is absolutely no service I have received. My appointment to set up my alarm system after a full year paying you for the system was cancelled and now there is a new appointment set up in April. I am glad all conversations are recorded. I have been on the phone over 2 hours today with Brinks and spoke to multiple representatives. My March 4 email below has never been responded to.
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